Couple of things giffgaff should get right:
So I entered my username and I got a little green tick next to it – ‘that’s nice’ I thought ‘the website is checking my input as I go in, which will save time and frustration later. Then I submit the page and find that the input wasn’t checked, and there was an error message (that frankly, could have been part of the instructions originally) – so I’ve got to ask, what was the green tick for?
So now I’m transferring my number. I’m asked to put in a date – without formatting instructions. Grown-up websites give you a suggestion (clueing you in as to the format they expect) and a dropdown box to make sure that you get the right number of days in September. Google Calendar for example:
But giffgaff doesn’t bother. So when you enter the date it then complains that it wasn’t in the right format. Couple of quick things, first of all you should tell me in advance what format it is, and secondly, if there is anyone asking for their phone number to be transferred in a different year to 2014, then I’ll be impressed, so I’m remarkably unsure as to why I have to specify the CENTURY as well. So I make the alterations and I’m told that the date I’ve chosen isn’t correct as it must be a working day – fine, but let’s look at that message. Now giffgaff has taken the date I gave it out of the format it asked me to give it in, and then delivered it back to me in a completely different format. I’m confused, should I change it back again? (The typo on ‘day’ is just a sign that nobody at all has tested this properly. Nobody.)
Feeling quite nervous about my first call now.
UPDATE – service wise I’ve had NO problems with giffgaff at all and they are much cheaper than O2, but all the deeply irritating and trust-eroding bits of their website would only take an hour to fix.