This is a live notes post. It is of very low interest to almost all readers, but I do believe that the more open my work is, the better that work goes. These are posts mostly written for me, but if you arrived here from a search engine and it looks like I once had a problem that you have now then feel free to drop me a line and I’ll put things into order a little bit.
Okay I’m going to take a quick look at medical device registration and see how far I get.
First step is to request a account with these people. https://aic.mhra.gov.uk/era/drsystem.nsf/login
Filled out the registration from with the help of lastpass (which reminds me, I should make sure that saved – ah it did, but without the username, fixed now). I took a screenshot of the confirmation number and will come back to this later.
We’ve now had the email confirmation (on the 14th, so that was a 8 day lead time) and we’ve been given an account number that is required to log in.
Hmmm… (I’m assuming that the account number isn’t confidential here).
Let’s try in Safari, just in case….
Rang the given number last week- told to hold for operator, then that the operator was unavailable, then asked to leave a message. Did so. Did so again today.
Now trying these details https://www.gov.uk/government/organisations/medicines-and-healthcare-products-regulatory-agency
Speaking to human. Seems helpful.
Given new number… 03043001, unfortunately same error.
Still doesn’t work.
I’m told that my password shouldn’t have symbols in it (to be fair, this is in the guidance). I’m being sent a passwork reset link.
Password has been reset. Same error. Emailed.
On the 13th May I sent this email:
Is it possible to escalate this? We are a very small organisation with only one product to take to market. It has now taken well over a month and we are still NOT in a position to even log into the system.
We have eight months of funding left – can you offer us any hope?